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Hi, I'mSunny Bhandal
Lead Solutions Engineer @ Symbotic
As a Solutions Engineer, I specialize in orchestrating the end-to-end customer journey, delivering a seamless user experience that fosters client satisfaction and loyalty. I excel at cultivating strong, trusting relationships with clients, ensuring their confidence in our company and its solutions.
I love designing applications that are not only functional but also elevate the user experience.
"If you are not willing to learn, no one can help you. If you are determined to learn, no one can stop you."—Zig Ziglar.
About Me
Healthy Lifestyle
I love staying active, whether through weightlifting, yoga, hiking, or playing sports whenever I get the chance. Weightlifting is the foundation of my routine and I enjoy the discipline and challenge of progressive training. I also love hiking in Alberta, especially in the Kananaskis and Banff areas.
Travel
I love exploring new destinations and experiencing different cultures. Some of my favorite places I've visited are Iceland, Amsterdam, Spain, Poland, South Korea, and the Azores in Portugal.
Movies & TV Shows
I'm a big fan of media and entertainment. I enjoy exploring diverse genres as I'm open to watching anything. Christopher Nolan is unmatched.
Baking
With a lifelong sweet tooth, I was naturally drawn to baking and it quickly became a passion. I love watching my creations come to life and fine-tuning recipes until they're just right. Lately, I've been specializing in cookies and cheesecakes.
Experience
Symbotic
Lead Solutions Engineer
Dec 2024 - Present
- •Orchestrate the end-to-end customer journey for our product lines, fostering strong relationships and driving product expansion
- •Direct the design of software specifications to enhance usability, streamline error resolution, and reduce support tickets
- •Lead the implementation of healthcare robotics at customer facilities, ensuring seamless platform adoption and operational efficiency
- •Develop detailed product roadmaps to streamline development processes, resulting in increased team efficiency
OhmniLabs
Senior Solutions Engineer
Sep 2022 - Dec 2024
- •Led all implementation projects and delivered compelling product demos to prospective stakeholders, resulting in revenue generation exceeding $1,000,000
- •Managed the customer journey through onboarding, product adoption, and expansion which resulted in over $300,000 in expansion revenue
- •Built strong customer relationships, nurturing long-term customer engagement and achieving a 100% customer retention rate over 2 years
- •Designed and implemented new features using Figma and UI/UX principles, enhancing user experience and reducing support tickets by 70%
- •Created comprehensive support and training content, including documentation, photos, and videos
Freelance
Product Designer
Dec 2023 - Feb 2024
- •Led comprehensive efforts encompassing research, user story development, wireframing, prototyping, and design for the mobile view of an Event Registration app
- •Partnered with developers to validate workflows to promote alignment across the project
SimplyAsk.AI
Software Developer
Nov 2021 - Sep 2022
- •Integrated AI chatbot APIs to streamline customer service requests, enhancing efficiency and ensuring timely responses to client inquiries
- •Engineered frontend solutions using React.js to introduce software features, thereby amplifying runtime efficiency and elevating the user experience
- •Executed code reviews and conducted comprehensive functionality tests for software features, ensuring seamless and successful deployments