•Developed detailed product roadmaps using Agile methodologies to streamline development processes, resulting in increased team efficiency
•Orchestrated the end-to-end customer journey for the telehealth robotics team, resulting in outstanding customer reviews
•Leveraging Figma and UI/UX design principles, I effectively designed new features that enhanced the user experience, reducing support tickets by 30%
Product Designer
Freelance
Dec 2023 - Present
•Led comprehensive efforts encompassing research, user story development, wireframing, prototyping, and design for the mobile view of an Event Registration app
•Partnered with developers to validate workflows to promote alignment across the project
Senior Solutions Engineer
OhmniLabs
Sept 2022 - Dec 2024
•Led our robotics trial programs and delivered compelling product demos to prospective stakeholders, resulting in revenue generation exceeding $1,000,000
•Managed the customer journey from onboarding, product adoption, and expansion which resulted in over $300,000 in expansion revenue within one year
•Delivered exceptional customer support, building strong, long-term relationships and achieving a 100% customer retention rate
•Engaged in research, design, and prototyping of new software features to develop a more seamless user experience, garnering an abundance of positive client feedback
•Created a comprehensive array of content, encompassing documents, photos, and videos to streamline and enhance the support and training process
Software Developer
SimplyAsk.AI
Nov 2021 - Sept 2022
•Integrated AI chatbot APIs to streamline customer service requests, enhancing efficiency and ensuring timely responses to client inquiries
•Engineered frontend solutions using React.js to introduce software features, thereby amplifying runtime efficiency and elevating the user experience
•Executed code reviews and conducted comprehensive functionality tests for software features, ensuring seamless and successful deployments
